Refund policy
Returns & Refunds
Every Send It Tees order is printed just for you after you place it. Because each shirt is made to order, we don't accept returns or exchanges, and all sales are final.
That said, if we got it wrong, we'll fix it.
We'll replace your order, free, if:
- It arrived damaged
- You received the wrong item or the wrong size compared to what's on your order confirmation
- Your order never arrived and tracking confirms it was lost in transit
How to make a claim
Email us at info@sendittees.com within 7 days of delivery with your order number and a few photos showing the problem, including one of the whole shirt. We'll reply within 24 hours. If it's on us, we'll send a replacement at no cost to you.
We can't process claims made more than 7 days after delivery
What isn't covered
- Ordering the wrong size. Please check the size chart on every product page before you order, since our shirts are unisex and measured flat.
- Changing your mind, no longer wanting the design, or buying it by accident
- Normal wear, fading or shrinkage from washing. Wash cold, inside out, and tumble dry low.
- Packages marked delivered by the carrier but reported missing. Contact the carrier first, and we'll help where we can.
Order changes and cancellations
Tell us fast and we'll do our best. Once an order goes into production, usually within a few hours, we can't change the size, design, color or address, or cancel it.
Wrong or incomplete addresses
Please double-check your address at checkout. If a package comes back to us because the address was wrong or incomplete, we'll reship it once you cover the shipping. If it isn't returned to us, we can't replace it.
Questions
Email info@sendittees.com and a real person will get back to you.
This policy doesn't limit any rights you have under applicable consumer law.